David Conrad

Design Leader and Community Activator

  • Persona creation

  • Formatting options

  • In-line text formatting

  • Image embedding

  • Completed journey map



Design Direction: David Conrad
Lead Designer: James Zerkel

MCorp.CX is a digital consulting company specializing in documenting customer journies for Fortune 500 companies. This engagement, contracted with Design Commission, was an exploratory effort into the creation of a self-serving journey mapping tool.